The Insured’s receptionist was greeted by someone falsely claiming to be a contractor there to undertake servicing of various employee laptops. Majority of staff were in a meeting at the time and so the receptionist allowed him through.
The “contractor” proceeded to go through the office and take laptops from offices and desks that were empty. He left with the laptops and when the meeting finished, it was discovered that the IT contractor did not exist and a theft had occurred.
The theft section of the insured’s office pack responded to cover the stolen laptops. The payment was $18,000.