Personal information

What types of information does BlueRock collect and hold?

• ID information such as e-mail address, name, addresses, telephone number & date of birth
• Other contact details including online addresses or online names
• Anonymous demographic information which is not unique to you, such as post code, age, gender, preferences, interests and favourites
• Your location or activity including IP address, and whether you’ve accessed third party sites

Collecting personal information

Use of your Personal Information

BlueRock collects and uses your personal information to allow us to deliver the services you request. The BlueRock may also use your personal information to contact you via surveys to conduct market research or request your opinion of current services or of potential new services that may be offered.

The BlueRock website does not use or disclose sensitive personal information, such as race, religion or political affiliations, without your explicit consent.

The BlueRock website keeps track of the web sites and pages our customers visit within the Bluerock website in order to determine which BlueRock services are more popular. This data is used to deliver tailored content and advertising within the BlueRock website to customers whose behaviour indicates they are interested in a particular subject area.

BlueRock will disclose your personal information, without notice, when required to do so by law or in the good faith belief that such action in necessary to

1. conform to the edicts of the law or comply with legal process served on the BlueRock website
2. protect and defend the rights or property of the Bluerock website
3. act under exigent circumstances to protect the personal safety of users of the BlueRock website, or public.

Third party sharing Personal Information

In order to manage workflows necessary to meet our service commitments, our office may engage third party service providers (whom operate either locally or offshore) as and when required. In the event this occurs, our office is satisfied those third parties meet all Australian Privacy Law obligations as set out under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP standards).

BlueRock does not sell, rent or lease its customer lists to third parties. BlueRock may contact you, from time to time, on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personal ID information – as listed above – will not be transferred to the third party. In addition, BlueRock may share data with trusted partners to help us

• perform statistical analysis
• send you email or postal mail
• provide customer support
• arrange for deliveries

All such third parties are prohibited from using your personal information except to provide these services to BlueRock and are therefore required to maintain the confidentiality of your information.

Personal Information Protection

BlueRock secures your personal information from unauthorised access, use or disclosure. BlueRock secures the personal ID information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected using encryption, such as the Secure Socket Layer (SSL) protocol.

Use of Cookies

BlueRock uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise the BlueRock website, or register with the BlueRock website or services, a cookie helps BlueRock recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same BlueRock website, the information you previously provided can be retrieved, so you can easily use BlueRock website features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the BlueRock services or Web sites you visit.

Complaints

If you wish to make a complaint about how your personal information is being handled, we would like to ask you to contact us. We are committed to finding a solution to your query. Please contact us either by the contact form or call our office.

Changes to this Statement

BlueRock will occasionally update this Statement of Privacy to reflect company and customer feedback. BlueRock encourages you to periodically review this Statement to be informed of how BlueRock is protecting your information.

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